Pricing and Currency
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).

In order to ensure the most accurate pricing, taxes and delivery fees while browsing, please select the desired shipping country at the bottom of any page.

Payment Method

Yilong accepts Paypal and credit card payments.

Please note: only one method of payment will be accepted per transaction.

You must comply with the ‎terms of all agreements between you and any third-party payment ‎processors, and if you have any ‎disputes regarding the processing of your payment you must deal ‎directly with those third parties to ‎resolve the disputes. You authorize ‎to charge all amounts to the ‎payment method details you provide to us. You represent and warrant that each ‎credit card or other ‎payment method you use for payment to us belongs to you, and you have the right to charge all ‎such ‎payments on the credit card or other payment method.‎

Payment Error Troubleshooting

If you receive one of the following error messages while attempting to check out, please refer to the instructions below:

Error Code Solution

Transaction cannot be processed

Contact your bank so they may authorize the transaction.

Transaction cannot be processed, contact Customer Care

Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team.

Error codes beginning with 4

Contact your bank before attempting another checkout, or try a different payment method

50000

Contact your bank before attempting another checkout, or try a different payment method

50001

Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team.

Error codes beginning with 6

Wait 15 minutes and attempt again. If the issue persists, contact our Customer Care team.

Charging Your Card
Once an order has been placed, the funds allocated for that purchase will be temporarily on hold — this is the standard pre-authorization period. While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction.

The amount owed will only be officially deducted from your account once the order has been approved. At that point, the order will be prepared for shipment and the initial pre-authorization charge will automatically be voided.

Cancelling an order will result in the immediate voiding of the transaction. Please note that it may take your bank additional time to allocate the funds back into the account and update your statement.

Personal Information
As an online retailer, data and information security is of the utmost importance to us. The SSENSE internal security systems are thorough, secure and rigorous, ensuring that all information shared is protected and explicitly confidential.

All personal information shared with Yilong when placing an order is handled in accordance to our privacy policy available here.